The role of
Service Designer
Responsibilities
While UX Designers focus on optimising user experiences and designing user interfaces within specific products, Service Designers take a broader view, addressing all touchpoints across the customer journey within a product line, including how the internal organisation works to deliver that customer journey.
Service Designers work closely with the key stakeholder throughout the organisation such as sales, marketing, product, support etc. Service Designers can also work as a strategic partner to Product Managers, Product Owners, UX Leads and UX Researchers, providing input for the product vision and roadmap.
Service Designers are sometimes referred to as Customer Experience (CX) Designers or Service Experience Designers.
Specialization opportunities
for
Service Designer
Resources
Here you will find everything from Slack channels where you can connect with the design community, to events, links and community support from the Hubs.
Community events
Related roles
In Visma Learning Zone you will find an overview of all design roles and their different areas of expertise and responsibility. In addition, you will find how designers can grow in Visma.
Service Designer
Knowing our customers and end-users ensures that we solve the right problems, say the right things, plan for the unexpected and thereby create value.