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User interview
How it works
User interviews are one of the most fundamental research methods we have and are often part of larger design processes in some shape or form.
When you want to understand your end-users, you can either observe them or talk to them. Observing them gives you honest answers about what they do, but to really understand the underlying motivations that drive them, their expectations and their mental model of how things should work, you will need to talk to them.
Interviewing is all about understanding the other person. Lead the conversation to the areas you are interested in, learn using open questions and active listening skills.
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Tips
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Tips
Tool recommendations
Below you will find some tool recommendations, but please note that you are free to choose whatever tool you prefer. For some tools we have group wide licenses, in which case access can be requested via licenses@visma.com. Remember that you always need cost approval from your immediate manager.